Our client – a leading asset management company – was experiencing recurring issues around scoping, planning and executing road works across three separate service agreements, thus lowering productivity. Extensions to these agreements would only be achieved with demonstrated performance and innovation in service delivery.
Our team spent time with the client conducting day-in-the-life-of studies with work crews to identify delays and interruptions. We conducted value stream mapping workshops to analyse existing processes to identify areas of inefficiency and waste, and implemented new processes that addressed these issues.
We identified scope to double productivity without affecting service levels, allowing the client to double the amount of work that could be undertaken without increasing variable resource costs. We also implemented quick wins in data collection, delivery and feedback to support ongoing problem solving.