Improve transactional environment performance by up to 40%, whilst significantly improving processing accuracy.

Service Industries

We seek to improve the efficiency and effectiveness of processes, and to improve transactional accuracy for our wide range of Service Industry clients. These include non-defence Government sectors, water, utilities, healthcare and logistics.




Streamlining the pharmacy dispensing process assisted in the timely discharge of patients from hospital, reducing dispensing turnaround time from 30 to 16 minutes. This was achieved through waste reduction, improving space utilisation by 44%, improving the quality of patient care through reduction in hand-offs and the introduction of one piece flow.


Reducing full blood count specimen processing turnaround time from 30 to 15 minutes, sustained for three years, enabled rapid patient diagnosis. This was achieved through balancing workload to reduce fluctuations by 60% and improving workplace layout which resulted in a 15% reduction in walking distance by staff.


The chemotherapy patient journey was streamlined to reduce length of stay and non-value added time as well as improve overall bed capacity and the scheduling of the patient journey. These changes resulted in a 25% reduction in medication production process time, 10% reduction in average patient length of stay, 71% reduction in oncology pharmacist process time and 80% reduction in outpatient pharmacist intervention time.


A streamlined Emergency Department (ED) patient journey was achieved by understanding and overcoming barriers to flow, from new arrival to discharge. This resulted in a reduction of ramping up occasions in ED by 44%, an increase of 300% in the number of patients reviewed by Primary Healthcare Officer in under two hours and an increase in the number of discharges in under four hours from 58% to 79%.

Our clients in Service

SECORA is actively engaged with Service Industry clients in Australia, the Asia Pacific region and the Middle East. These clients include: BNP Paribas, State Water, BT, Queensland Health, Royal North Shore Hospital, Lloyds TSB, MF Golbal, Barclays, BEA, RBS, The Prince of Wales Hospital, ABN-AMRO, Deutsche Bank and Australia Post.

Meet our experts in Service

Mark Taylor, Partner

Mark founded SECORA Australasia with John Grout in 2006 and has consulted for clients in the Mining, Defence, Utilities and Professional & Financial Services sectors. Mark is a former Partner of Ferrier Hodgson, Chartered Accountant and Restructuring professional. Mark has advised clients on system wide restructuring and re-organisations, productivity improvement, cost reduction, process efficiency and business case development in Australia, the APAC region and Europe.

specialists linkedin link
John Grout

John Grout, Partner

John founded SECORA Australasia with Mark Taylor in 2006 and has consulted for clients in the Mining, Oil & Gas and Professional Services sectors. John comes from senior executive operations positions having spent 15 years in the automotive and defence sectors. His strengths include advising clients in Lean methodologies with particular emphasis on operational effectiveness, asset utilisation, cost reduction, work management, organisation, project management, restructuring and strategic planning.

specialists linkedin link