Streamlining the pharmacy dispensing process assisted in the timely discharge of patients from hospital, reducing dispensing turnaround time from 30 to 16 minutes. This was achieved through waste reduction, improving space utilisation by 44%, improving the quality of patient care through reduction in hand-offs and the introduction of one piece flow.
Reducing full blood count specimen processing turnaround time from 30 to 15 minutes, sustained for three years, enabled rapid patient diagnosis. This was achieved through balancing workload to reduce fluctuations by 60% and improving workplace layout which resulted in a 15% reduction in walking distance by staff.
The chemotherapy patient journey was streamlined to reduce length of stay and non-value added time as well as improve overall bed capacity and the scheduling of the patient journey. These changes resulted in a 25% reduction in medication production process time, 10% reduction in average patient length of stay, 71% reduction in oncology pharmacist process time and 80% reduction in outpatient pharmacist intervention time.
A streamlined Emergency Department (ED) patient journey was achieved by understanding and overcoming barriers to flow, from new arrival to discharge. This resulted in a reduction of ramping up occasions in ED by 44%, an increase of 300% in the number of patients reviewed by Primary Healthcare Officer in under two hours and an increase in the number of discharges in under four hours from 58% to 79%.